I emailed you and haven't heard back!

Please allow 48 hours for us to respond to your email. Any emails sent on Saturday or Sunday will be responded to on Monday afternoon or Tuesday morning.

How do I download new purchases?

You can log-in to your account and click on your order number. There is a link to download that order. If your order is missing a link, please email us. If you do not hear from us in 48 hours, please email us again. Emails that are sent on Saturday or Sunday will be responded to on Monday afternoon or Tuesday morning.

Help! How do I download purchases from the old website?

You can log-in to your account and download your orders.

Why can't I log in?

If you are having trouble logging in please double check for the activation email. If you did receive that and you still can't log in please email me at support@alphaliciousdesigns.com. PLEASE CHECK YOUR SPAM OR JUNK FOLDERS FOR THESE.

FILE TYPES INCLUDED

DST, EXP, HUS, JEF, PES, SEW, SHV, VIP, VP3 and XXX

INSTANT DOWNLOAD - DIGITAL FILES

All file types are zipped together in compressed folder. You will need software to unzip the folder. You can find free software online.

LICENSING

You may use this design to stitch finished items for personal use or for sale in your home business. You may not use this design for mass production of finished goods or commercial purposes without purchasing a commercial license from Alphalicious Designs. Alphalicious Designs is the only one authorized to offer licensing of our products.

TERMS OF USE

This design file may not be shared, transmitted, copied, transferred, altered for sale or resold in its original, digital format. You may not use our files to create other embroidery designs for resale. You may not use this design file to create printed items, heat transfer items, images and/or graphics or any other format, digital or otherwise.

RESIZING/ALTERING FILES

Alphalicious Designs does not recommend or support files that have been altered in any way.

IMAGES INCLUDED

Alphalicious Designs has included a digital images (jpeg) of the design file for advertising purposes. Alphalicious owns the copyright on this image. You are welcome to use any of the images included for the purpose of advertising finished goods as long as the image is not altered in any way. This includes leaving the watermark on all images provided by Alphalicious Designs. You are NOT permitted to use any images that are not included in the digital file. Please do not save images from the listing or any advertisement of this design.

Files are to be used with an embroidery machine. It is NOT a patch or a finished product. Due to the electronic nature of this listing, ALL SALES ARE FINAL. Please CAREFULLY read the listing description and Alphalicious Designs' shop policies before purchasing.

All designs are tested for quality before being listed.

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